Refund policy

Changes and cancellations

You can change or cancel an order for a full refund until 48 hours before your pickup window opens. To change or cancel, email info@tampacx.com and put your order number in the subject.

After that, we cannot refund an order. We buy ingredients and cook to order, so a late cancellation leaves a kitchen with food nobody collects.

Holiday menus

Holiday menus have their own deadline. The menu page and your confirmation email state the last day and time to change or cancel. That deadline replaces the 48-hour rule. After it, we cannot refund the order.

All orders

If you do not collect your order on your pickup day, we cannot refund it.

If a kitchen cannot make an item you ordered, we refund that item. We will email you first.

Refunds go back to the card you paid with. Your bank decides how long that takes, usually 5 to 10 business days.